Shipping Policy

About Shipping

Our Cygnuscustom team serves more than 200 countries and regions around the world with strong customization capabilities and complete production capabilities.

Our customers' happiness is our happiness. We will continue to improve our services and products to better meet the expectations of all customers and provide higher value to people all over the world.

Shipping methods and costs

We Cygnuscustom provides standard express delivery by default. When the order exceeds 50 US dollars, you can enjoy free shipping. When the order is less than 50 US dollars, a standard shipping fee of 9.9 US dollars will be charged.

For some countries and regions, we can provide faster DHL express service. The cost will be calculated based on the country and the weight of the goods.

We do not charge customers any VAT, GST or customs/import fees. Although this is rare, please note that you are responsible for paying these fees.

Order processing time

Inventory products will be delivered to the logistics provider within 3 days. Customized products will be completed and delivered to the logistics provider within 2-5 working days. Please note that there are too many people on special holidays such as Valentine's Day, Women's Day, Mother's Day, Father's Day, Children's Day, Halloween, Christmas, etc., and the expected processing time may be longer. It is recommended that you place an order some time in advance.

Transportation time

According to the historical transportation time statistics of logistics companies

Standard express delivery time:

North America: 5-10 days in the United States, 10-15 days in Canada

Europe: 5-8 days in the United Kingdom, 5-10 days in France, 5-12 days in Germany, 7-15 days in other countries

Asia: 3-9 days in Japan, 7-14 days in other countries

Customers from other countries, please contact us for confirmation.

Express delivery time:

North America: about 4 days in the United States, Canada, Mexico

Europe: 7-8 days

Asia: about 3 days

Other countries: 5-10 days

Please note that the above time is only for reference. International transportation will go through many processes, such as the customs process time is uncontrollable, and the transportation time may be delayed when encountering factors such as bad weather.

If it exceeds your expected arrival date, please contact us and we can communicate with the logistics carrier in time.

Tracking method

When the order is ready to be shipped, you will receive an email reminder so that you can track your package according to the prompts in the email.

Address error

Please make sure you provide the correct address at checkout, because we are not responsible if your order is sent to the wrong address.

Package receipt

Please sign for the package in time after it is delivered. If it is inconvenient for you to sign for it, please contact the delivery staff in time.

Contact us

Customer service is our top priority and we will do everything we can to serve you. Thank you for liking Cygnuscustom. If you have any questions about shipping and delivery, please contact us: support@cygnuscustom.com