Privacy Policy

Last updated: August 20, 2024

At Cygnus ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.cygnuscustom.com (the "Site") or otherwise interact with us.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post any revisions on this page and update the "Last updated" date.

2. Information We Collect

a. Information You Provide Directly

Contact Information: Name, address, phone number, email address.

Order Details: Billing address, shipping address, order history, payment confirmation.

Account Information: Username, password, security questions (if applicable).

Shopping Activity: Items viewed, added to cart, or added to a wishlist.

Customer Support: Any information you provide when contacting us for assistance.

b. Information We Collect Automatically

Device Information: Browser type, device type, operating system.

Usage Data: IP address, time zone, and interaction data (e.g., pages visited, time spent on pages).

Cookies and Tracking Technologies: We use cookies, pixels, and analytics tools to improve our Services.

c. Information from Third Parties

Shopify: Our e-commerce platform provider.

Payment Processors: To verify and process transactions.

Marketing Partners: If you engage with our ads on third-party platforms.

3. How We Use Your Information

Providing Services: Processing orders, arranging shipping, facilitating returns, and maintaining your account.

Marketing & Advertising: Sending promotional emails, personalized ads, and updates. You can opt out at any time.

Security & Fraud Prevention: Protecting against fraudulent activity and unauthorized transactions.

Customer Support: Responding to inquiries and providing assistance.

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings. Please note that disabling cookies may impact certain functionalities of the Site.

For more details on cookies used by Shopify, visit: Shopify Cookie Policy.

5. How We Share Your Information

Service Providers: Such as payment processors, shipping carriers, and customer support platforms.

Marketing Partners: To personalize advertising and promotions.

Legal & Regulatory Authorities: If required by law or to enforce our rights.

Business Transfers: In case of a merger, sale, or acquisition.

We do not sell your personal information.

6. Your Rights & Choices

Depending on your location, you may have the right to:

Access the personal data we have about you.

Correct inaccuracies in your personal information.

Delete your personal information.

Opt-Out of marketing communications.

To exercise these rights, please contact us at support@cygnuscustom.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

8. Security Measures

We implement security measures to protect your personal information. However, no online platform is 100% secure. If you believe your account has been compromised, contact us immediately.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Cygnus Custom

Website: www.cygnuscustom.com

Email: support@cygnuscustom.com